Who we are
'We' are Trifinder, Grafton Court, Snowdon Drive, Milton Keynes,
MK6 1AJ. Company Registration Number: 03997679. We are registered
under the Data Protection Act 1998, number Z4726900. We provide
this website to subscribing estate agents, letting agents, new
homes developers and overseas Event owners to display events they
are marketing.
Introduction
We are committed to protecting your privacy. This policy
explains how and for what purposes we use the information collected
about you via www.trifinder.co.uk (referred to below as "this
Site"). Please read this privacy policy carefully. By using this
Site and any services we offer via this Site, you are agreeing to
be bound by this policy in respect of the information collected
about you via this Site.
If you have any queries or comments about the policy, our use of
your personal information or wish to unsubscribe from messages from
us, please get in touch by emailing privacy@trifinder.co.uk.
In general, we use the information we collect about you to:
- pass your messages on to our advertisers and help them provide
more personalised services to you
- provide information services to relevant third parties
- improve the features and services we offer
- support our own marketing and promotion efforts
- keep you informed with information relevant to your
interests.
Personal information collected
When you visit, register or use the services on this Site, you
may be asked to provide certain information about yourself,
including your name and your contact details. We may also collect
information about how you use this Site including your searches,
the events and pages you look at, the advertisers or partners you
contact and the contents of the emails you send to them. Finally,
we may also collect information from any correspondence that you
have with us. Collectively, we refer to this as "Your
Information".
All of the forms where you might enter personal information on
our Site have tick box options to enable you to specify your
consent (or otherwise) to our use of Your Information. We always
use the the most recently submitted form to be your current consent
status. If you are a registered user, but not signed in when you
submit a form, we won't be able to use your saved settings so will
deem your consent choice to be as per the form you submit at the
time.
How we use Your Information
Your Information will enable us to provide you with access to
all parts of this Site and to supply the services and features that
you have requested. We may aggregate the information to identify
patterns which we can use in our marketing and to help us develop,
administer, support and improve our services and features.
We may use Your Information to contact you for your views on our
services and to notify you occasionally about important changes or
developments to this Site or our services. Where you have
consented, we may also use Your Information to contact you with
details about any other products or services we or our partners or
advertisers offer that may be of interest to you. Where you have
consented to being contacted by third parties, we may make Your
Information available to them. If you change your mind about being
contacted in the future, please email privacy@trifinder.co.uk
and tell us.
The following features, by their nature, require and make use of
personally identifiable information.
Contacting Advertisers
The information that you enter into any of the forms we offer to
allow you to contact advertisers is recorded by us and then sent to
the advertiser that you chose to contact. This helps them provide
you with a more personalised service. We also send the advertiser
details of your last search to help them find Event that matches
your requirements more closely. If you are a registered user and
signed in when you contact an advertiser, we include your settings
to help them to provide more personalised services to you
Telephone calls
When you contact our advertisers using an 0843 telephone number,
information regarding the time and date of the call, status of the
call (answered, unanswered, engaged) along with your telephone
number (when presented) will be available to that advertiser. If
the advertiser you contact has opted into our telephone recording
functionality, your phone calls will also be recorded for training
and monitoring purposes. The recordings will only be available to
the advertiser you contacted and Trifinder employees.
Email a Friend
When you use the email a friend feature of this Site we record
which events you have sent to the friend, solely so that we can
track the popularity of those events. We record the other details
provided in the email for internal monitoring of the service. We
will NOT add any information collected in this manner to our
mailing lists or inform the advertiser, to protect you and the
recipient's privacy.
Registering with us
If you register with us, we save
the details you provide and use them to enable us to personalise
the service we offer to you. You can update your details at any time via the
site. When you are signed in, we automatically pre-populate your
saved details on contact forms.
Who has access to the information you
provide or we collect
We retain access to all personal information that we have
collected from you.
When our service is available via the websites of our partners,
those partners may have access to Your Information. Their use of
your personal information is governed by their privacy policies. We
are not responsible for the privacy policies and practices of any
other websites, even if you access them using links from this Site
or if you can access this Site or use our services from them. We
therefore recommend that you check the policy of each site that you
visit and make sure that you are comfortable with the terms of such
policies before providing any personal information.
If you have consented on your my
details page or the appropriate email form, we may provide any
of Your Information to carefully screened third parties to contact
you regarding products or services that we think may be of interest
to you. If you change your mind about being contacted by these
third parties in the future, please email privacy@trifinder.co.uk
and tell us.
If our business enters into a joint venture with or is sold to
or merged with another business entity, Your Information may be
disclosed to our new business partners or owners.
If we offer or supply a service to you that is provided on our
behalf by a third party we may have to pass Your Information to
them in order to deliver the service. By using this site you
consent to us providing Your Information to the third parties
licensed by us to provide such services. We may also use third
parties to provide services on our behalf which may include
processing (but not using themselves) Your Information e.g. to
complete partial addresses or to augment the information we hold
about you. In either case, we will not pass your data to anyone who
is not also registered with the Data Protection Act or is not
subject to these or similar provisions in our contract with them
and we will not allow the third party to use Your Information
commercially without your consent.
We will not otherwise disclose, sell or distribute Your
Information to any third party without your permission unless we
are required to do so by law.
Access to, changing or removing the information we hold
Registered users of this Site can update their information,
change settings or cancel their membership on their your details page once signed in.
Non-registered and registered users of this Site can request we
provide them with a copy of the personally identifiable information
we hold via privacy@trifinder.co.uk.
You may ask us to make any necessary changes to ensure that such
information is accurate and kept up-to-date. We may charge a small
administration fee to cover the data search, preparation and
delivery.
Cookies and tracking
Like many websites, we use "cookies" to enable us to personalise
your visits to this website, simplify the signing-in procedure,
keep track of your preferences and to track the usage of this
website. Cookies are small pieces of information that are stored in
the hard drive of your computer by your browser. Your browser will
have the option to prevent websites using cookies (your browser's
help screen or manual will tell you how to do this), but please
note that this may reduce the functionality of this Site and other
websites.
Like all websites, our servers automatically record 'log files'
containing information about the volume and characteristics of our
website traffic e.g. IP address, numbers of pages viewed, length of
time spent on site. We use log files to build pictures of how our
site is used that help us to monitor and improve the service. We
cannot identify you from your log files.
Security, storage and transfer of information
We follow strict security procedures to ensure that your
personal information is not damaged, destroyed, or disclosed to a
third party without your permission (unless they are providing
services as outlined in the 'who has access to Your Information'
section above) and to prevent unauthorised access to it. The
computers that store the information are kept in a secure facility
with restricted physical access and we use secure firewalls and
other measures to restrict electronic access. If we are working
with third parties we will require them to have in place similar
measures to protect Your Information.
All of the information we collect or record is restricted to our
offices. Only employees who need the information to perform a
specific job are granted access to personally identifiable
information. We will explicitly ask you when we need information to
identify you. We may require you to co-operate with our security
checks before we disclose information to you. You can update the
personal information that you give us at any time by viewing your
my details page.
Your Information will not be transferred outside of the European
Economic Area.
We will retain Your Information for a reasonable period or for
as long as is required by law.
Event Details Displayed on Trifinder
Details held by us about a Event do not comprise personal data
as defined by the Data Protection Act 1998. Trifinder may use the
data which we hold about events advertised to provide professional
valuation services and other data services to third parties. If
your Event is listed for sale or rent on Trifinder you may ask us
not to use some or all of the details of your Event to provide such
data services. In this event please write to the Data Controller,
Trifinder.co.uk, 33 Soho Square, London W1D 3QU stating your full
name and address, confirmation that you are the owner of the Event
upon whose instructions we are entitled to act, the full postal
address of your Event, the date it was placed on the market for
sale or rent, and the name address and telephone number of the
agent you have instructed to market the Event.
Changes to the policy
We may change this policy from time to time as we add new
services or features or in response to changes in the law or our
commercial arrangements. Any changes to this policy will be posted
on this Site.
